Shipping & returns

We ship from the Netherlands to the Netherlands and Belgium. Within the Netherlands shipping is free from €275; below that you pay €6.95. To Belgium you pay €12.95 per order. You always see the shipping costs in your cart. Your order normally goes out within 1–2 business days; delivery then usually takes 1–2 business days, depending on the carrier.

That item is on order but not in our warehouse yet. You can order it as usual; we send it as soon as it arrives. The date is an indication, not a fixed promise — sometimes it is earlier, sometimes it takes longer. If it does, we will let you know.

If you order it together with something we do have in stock, your order ships in one go once everything is in. Want the in-stock part sooner? Place a separate order for it. You can always cancel while your order has not shipped yet — just send us a message.

Two small extras for collectors — both a surprise. From €100 we add a free gift to your order; you'll only find out what it is when you unpack it, and it's something different every time. From €400 a free booster comes along too: English or Japanese, a booster or a fun pack, our pick. Think of it as a nice extra on top of your order; the fun is in the surprise. Both appear automatically in your cart once you pass the threshold (the amount counts after discounts, excluding shipping). One gift and one booster per order.

We pack your order with extra protection: sturdy boxes, padding and extra wrap where needed, so corners, packaging and any factory seal arrive undamaged.

Yes. As a consumer you have a 14-day cooling-off period after receipt. Report your return via the withdrawal form or by email and send the product back within 14 days; the return costs are yours unless we made a mistake. For a full refund the product must come back in the same condition you received it in: unopened, with the factory seal intact if the product has one. If the product has been opened or the seal broken, we may deduct the loss in value — often substantial for collectible products — from the refund. All details are in our refund policy.

Annoying — we'll sort it out. Don't open the product any further, take photos of the product, the damage, the shipping box and the shipping label, and email them with your order number to info@embertcg.nl, preferably within 48 hours. The sooner you report it, the easier it is to establish that the damage happened in transit; your rights don't expire after 48 hours. We then arrange a replacement, a refund or another suitable solution, and in that case the return costs are on us.