Shipping policy

Last updated: 17 September 2026

Ember TCG (a trade name of JVE ECOM) ships sealed trading cards and accessories from the Netherlands. Below you can read where we ship to, what it costs and how quickly your order reaches you.

1. Shipping area

We only ship to addresses in the Netherlands and Belgium. We cannot fulfil orders with a delivery address outside these countries.

2. Shipping costs

Netherlands: € 6.95 per order — free from € 175
Belgium: € 12.95 per order — free from € 175

The free-shipping threshold applies to the order value after discounts and excluding shipping costs. Shipping costs are always shown in the cart and at checkout, before you confirm your order. All prices include VAT.

Extras with your order: a free gift from € 75 and a free booster from € 300. These are added to your cart automatically as soon as you reach the amount.

3. Processing and delivery time

Orders for in-stock items that are placed and paid on business days before 16:00 are normally shipped the same business day. Orders placed after 16:00, at the weekend or on public holidays go out the next business day.

Netherlands: usually 1–2 business days after shipping
Belgium: usually 2–3 business days after shipping

The delivery times mentioned are an indication, not a guarantee: carrier delays, busy periods around releases or holidays and weather conditions can affect delivery. The statutory maximum delivery period of 30 days always applies; if it is exceeded, you may cancel the order free of charge.

4. Pre-orders

We ship pre-orders as soon as the product arrives with us, usually on or around the official release date. The expected date is shown on the product page; release dates can be changed by the manufacturer — we will inform you by email if that happens. If you combine a pre-order with in-stock products, we ship the whole order once the pre-order arrives. If you want the in-stock items sooner, place them as a separate order. See also our Pre-orders page.

5. Track & trace

As soon as your parcel is registered with the carrier, you receive a track & trace code by email so you can follow the shipment. Check your spam folder if you don't see a message.

6. Packaging

Sealed products are collectibles; the condition of the packaging and the factory seal matters. That is why we pack every order with extra protection all around (sturdy boxes, padding and extra wrap where needed), so boxes and corners arrive in clean condition.

7. Address details

You are responsible for entering a correct and complete delivery address. If a parcel is returned to us because of an incorrect address, we will contact you; for reshipping we charge the actual shipping costs. You can pass on address changes until the moment of shipping via info@embertcg.nl.

8. Damage or loss

Did your parcel arrive damaged? Email info@embertcg.nl within 48 hours of receipt with photos of the outer packaging and the product. Together we will find a suitable solution (replacement or refund). If a shipment shows as "delivered" but you have not received anything, let us know right away; we will start an investigation with the carrier. The risk of the shipment lies with Ember TCG until the moment of delivery.

9. Returns

Everything about withdrawal, return conditions and refunds is in our refund policy.

10. Questions

Questions about your shipment? Email info@embertcg.nl and include your order number. We usually reply within one business day.