Yes. We only sell original, factory-sealed products that we buy from official distributors and trusted partners. You get exactly what is in the photo: unopened and in clean condition.

With a pre-order you reserve a product that has not been released yet. You pay when ordering and we ship as soon as the product arrives with us — usually on or around the official release date. The expected date is shown on the product page. Release dates can be changed by the manufacturer; we will keep you informed if that happens.

We ship from the Netherlands to the Netherlands and Belgium. Shipping is free from €175; below that you pay a flat rate (NL €6.95, BE €12.95) that you see in your cart. Orders placed on business days before 16:00 ship the same day. Delivery usually takes 1–2 business days (NL) and 2–3 business days (BE).

From €75 a free gift, from €175 free shipping and from €300 a free booster. They appear automatically in your cart as soon as you reach the amount — you don't have to do anything. The bar in the cart shows how much you still need.

We pack sealed products with extra protection: sturdy boxes, padding and extra wrap where needed, so corners and seals arrive undamaged.

Yes, within 14 days of receipt you can return unopened, sealed products. Unfortunately we cannot take back products with an opened or damaged seal. Contact us at info@embertcg.nl and we will help you further.

iDEAL, Bancontact, credit card (Visa/Mastercard), PayPal and Shop Pay. All payments go through Shopify's secure checkout.

That's annoying — within 48 hours of receipt, email photos of the packaging and the product to info@embertcg.nl. Together we will find a suitable solution (replacement or refund).

For scarce releases we sometimes apply a maximum per customer, so as many collectors as possible get a chance. This is clearly stated on the product page.